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Privacy policy

Effective as of November 01, 2024

At Appinnova, we want you to understand what information we collect and how we use it, so we encourage you to read our privacy policy.

What information do we collect?

If you use  Trazo ERP, we collect inventory, customer, route, and billing information from the sales you make.

If you are a user of Trazo Móvil app, in order to provide you with an optimal and complete experience, our app requests permissions to access certain functions of your device. The permissions requested and the data we can collect are:

  • Camera: We collect the photos you attach in the app.
  • Location: We collect the location of the device when you save an order.
  • Nearby devices: We collect information from the device you configure for printing.

How do we use your information?

The information we collect is used to provide you with a personalized service. Trazo Móvil is an application to optimize pre-sale and self-sale management. The app registers and manages orders quickly, consults customer history, and generates detailed reports in the field with the information we collect.

We do not share your personal information with third parties without your consent.

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. However, no data transmission over the Internet or electronic storage system is 100% secure.

How can you manage or delete your information?

To manage or delete your information, contact us via email at contacto@appinnova.co and we will assist you with your request.

How long do we keep your information?

We keep your information for as long as we need it to provide our services, comply with legal obligations, or protect our interests. We decide how long to keep information on a case-by-case basis. Here's what we consider when making that decision:

  • Whether we need the information to operate or provide our services.
  • How long we need to retain the information to comply with certain legal obligations (for example, a legal request or obligation including Appinnova's obligations to comply with applicable law and government investigations).

How to know if the policy has changed?

We will notify you before we make material changes to this Policy. You will have the opportunity to review the changes before choosing to continue using our Products.

If you have questions about this Policy or complaints or requests related to your information, you can contact us via email using the following button

Contact

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